Frequently Asked Questions
If this is your first time booking with us for Singapore to Malaysia private transport, we understand your concerns. Check out our FAQs to learn how we ensure a safe and reliable ride.
To book our private transport service, simply visit our website at www.sgmytransport.com. You can also reach out to our customer service team via WhatsApp. Just share your travel details, and we’ll assist you in completing your booking. You’ll receive a confirmation once everything is set.
You can secure your ride up to a year in advance. For the best chances of availability, especially during busy seasons, we recommend booking as early as possible.
Please inform us at least 1 to 2 days in advance of your pickup time.
You won’t incur any cancellation fees, but we kindly ask that you let us know at least 1 to 2 days in advance if you need to cancel your booking.
Yes, you can modify your booking. Please contact us at least 24 hours before your trip for any changes. Changes requested within 24 hours may depend on driver availability.
Absolutely! Just provide their details when you reach out to us.
Yes, you can adjust the number of passengers. Please inform us 24-48 hours in advance to confirm vehicle availability. Additional charges may apply.
We accept various payment options, including cash to the driver, bank transfers, and advance payments through bank transfer, card, or Touch N’ Go.
In general, there are no extra fees, but certain situations may incur charges, such as extended delays.
Yes, we encourage direct payment to the driver for transparency and convenience.
Yes, we have promotions available for regular and bulk bookings. Feel free to reach out to our customer service for a customized offer.
We have no hidden costs. All standard fees are included in your package. Extra charges only apply for specific requests.
We provide three types of MPVs: Toyota Innova, Toyota Alphard, and Hyundai Starex. The Toyota Vellfire is also available upon request.
Our private transport typically accommodate up to 7 passengers, while our Hyundai Starex can hold up to 10 passengers, excluding the driver.
Yes, we offer child safety seats upon request. Please inform us at least 24 hours before your trip. There may be an additional fee for this service.
Passenger safety is our top priority. All vehicles undergo regular inspections, and our drivers are fully licensed, insured, and trained in safe driving practices.
No, you can remain in the vehicle throughout the Singapore-Malaysia border crossing.
If there’s a delay, please contact us right away. We will work with the driver to adjust the timing and minimize any disruptions to your travel plans.
Yes, you’re welcome to request specific routes or stops during your journey. Please mention this when booking.
Eating is permitted, but we ask that you keep the vehicle clean to avoid additional cleaning fees.
To receive a payment receipt, please reach out to our customer service team, and we’ll provide the necessary documentation.
If you share your flight details with us, the driver will monitor your arrival and manage any waiting charges accordingly.
Tipping is appreciated but not required if you are satisfied with the service provided.
The journey typically lasts about 1 to 2 hours, depending on traffic conditions and your destination in JB.
